appstore

Cancellation Policy

Host And Guest Booking Cancellation And Modification Policy

The Company has a clear, simple booking cancellation and modification policy:

Guests:  Guests may cancel up until 48 hours prior to the Guest’s scheduled check-in time without penalty.  If payment has already been made, then the Guest will receive a full refund, minus the Guest’s Boondokker Service Fee that would otherwise have been paid had the booking not been cancelled by the Guest. If the Host fails to refund a cancellation by a Guest according to this paragraph, then a Host’s payout amounts may be withheld by the Company.

Cancellations by Guests that occur within 48 hours of check-in time:

For a cancellation made by a Guest that occurs less than 48 hours but more than 24 hours from the scheduled check-in time, the Guest will receive 50% of their payment as a refund and the Host will retain 50% of the payment.

For a cancellation made by a Guest that occurs less than 24 hours but more than 12 hours from the scheduled check-in time, the Guest will receive 25% of their payment as a refund and the Host will retain 75% of the payment.

For a cancellation made by a Guest that occurs less than 12 hours but more than 0 hours from the scheduled check-in time, the Guest will receive 0% of their payment as a refund and the Host will retain 100% of the payment.

  • Hosts:  Hosts may cancel for any reason up until 72 hours prior to a Guest’s scheduled check-in time. If the Guest’s payment has already been made, then the Guest will receive a full refund.  The Host will be charged the Host’s Boondokker’s Services Fee that would otherwise have been paid had the booking not been cancelled by the Host.  Hosts may not cancel within 72 hours of a Guest’s check-in time, unless the Host can provide evidence of a death in the Host’s family, the occurrence of a natural disaster, or extreme weather that makes it unsafe for the Guest to use the Parking Spot.  In those situations, the Guest will receive a full refund.

  • Booking Modifications: Guests may request a booking modification after the booking is made.  However, the modification must be made in writing via the website or app, and both parties must agree to pay (or refund, if applicable) any additional amounts, fees, service fees, or taxes associated with an agreed upon booking modification.

  • Indemnity:  Neither Hosts nor Guests will seek a cancellation refund from the Company for any reason whatsoever.  The Company is not responsible for cancellations or booking modifications.  Cancellations and refunds are handled between Hosts and Guests. The Company is not responsible for cancellation, modification, or refund disputes (“Dispute”) and will not mediate a dispute.  By using the Boondokker, LLC’s mobile app or website, Hosts and Guests hereby agree to defend, indemnify, and hold the Company harmless from any alleged or actual costs related to a Dispute between a Guest and a Host, or from indirect or consequential damages resulting therefrom, and shall pay all of the Company’s actual attorney’s fees, court filing fees, arbitration fees, and any other costs incurred by the Company.